Teaching Assistant
觀塘
KELLYS EDUCATION LIMITED 職位名稱 : Teaching Assistant 工作地區 : 觀塘 工作內容 : Answer parents enquiries about courses and services in a timely manner through WeChat or phone, and ensure high-standard service quality; Proactively communicate with parents about class experience and improve customer satisfaction; Maintain good communication with Internal working parties, parents and teachers to ensure successful course setting; Maintain and update the customer information form in a timely manner; Long-term customer service and follow-up, recommend new courses, and promote referrals; Provide necessary support to the department, such as collecting and sorting out the progress of students, positive feedback from parents, etc.; Track the students learning progress, contact the teacher to provide a learning progress report, and send it to the parents in time. Kelly’s Education was established in 2018. Our founders and directors are from world-renown institutes such as Harvard University, MIT, Kellogg-HKUST, Hong Kong University, etc. Since our beginning, we have focused on bringing the worlds best teachers, courses, curriculum, and other resources to children across the globe through our online language courses. We have introduced a Native Immersion System to provide a solid foundation for learning foreign languages. We also educate through interactive, dynamic, fun, and colourful content that provokes thought and our students. Additionally, we are providing a trusted education platform for parents to become involved with their childs education. With focus on transparency, we provide parents with videos of their child attending classes. Parents are then able to contact us through one of the feedback channels so that we effectively make the desired progress. 。